FAQ

What types of Pokémon trading card products do you offer?

Poke-Box, LLC. specializes in a diverse range of Pokémon trading card game products. Our offerings include exclusive booster boxes, such as the "Surging Sparks" and "Stellar Crown" collections, which feature new Pokémon ex and innovative gameplay elements. We aim to provide enthusiasts with the latest expansions to enhance their collections and strategies.

How can I place an order on your website?

To place an order, simply browse our selection of products, add your desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your purchase. Ensure that all details are accurate to avoid any delays in processing your order.

What is your return policy?

We have a 30-day return policy. If you wish to return an item, it must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will need the receipt or proof of purchase to initiate a return. For more details, please refer to our return policy section.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping can take anywhere from 3-7 business days. For expedited shipping options, please check during the checkout process.

What should I do if my order arrives damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find that an item is defective, damaged, or incorrect, contact us as soon as possible at poke.box.store@gmail.com. We will evaluate the issue and work to resolve it promptly.

Do you offer exchanges for products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the product you have and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on initiating a return.

How can I contact customer service?

You can reach our customer service team by email at poke.box.store@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding your order or our products.